Safety arose as the most material theme in Outotec’s materiality analysis, partly as a result of deeper stakeholder dialogue, and partly because our top management saw a need to improve our safety performance and culture. Zero accidents is the ultimate target for Outotec’s occupational health and safety and product safety work. Outotec enables all employees and subcontractors working under our responsibility to work safely, by providing all the necessary procedures, instructions and training.
The five most material themes are presented in detail on the following pages. Equal opportunities and diversity are described in the section Development of our people. Stakeholder dialogue and Community involvement are reported in the About Outotec section. Minimizing our own environmental impact is reported in Environmental performance in the GRI and data section.
Sustainable offering for customers
Responsible business practices
Sustainable supply chain
Development of our people
Outotec’s occupational health and safety principles are defined in our Code of Conduct and Quality, Environment, Health and Safety (QEHS) Policy. Outotec’s management is committed to continuously enhance our safety performance.
Outotec’s certified, globally harmonized QEHS management system covers 38 locations (2014: 34). It defines the procedures, work instructions and form templates to be used in our global business processes. Key elements in the management system include: compliance with legislation, ISO 9001, ISO 14001 and BS OHSAS 18001; identifying and minimizing health and safety risks; preventing incidents; recording and investigating occurred incidents; personnel training; and the continuous improvement of our QEHS performance.
In 2015, Outotec’s Executive Board decided that the long-term target for our safety work will be zero accidents. We primarily measure our safety performance by the Lost Time Injury Rate (LTIR), though we also collect data on near misses.
Our EHS reporting covers Outotec employees and any of our contractors’ and partners’ employees who work under Outotec’s direct supervision at Outotec premises and at those customers’ premises that have been contractually agreed to be under Outotec’s responsibility during delivery projects, operation and maintenance work and process and equipment tests. Furthermore, our reporting covers Outotec products and services delivered by us during their entire lifetime, including demolition.
To respond to the obvious need for people to improve their safety behavior, act according to our globally defined procedures, and use Outotec’s health and safety templates, our work in 2015 focused on the training of our employees. Altogether 8,245 EHS e-learning courses were completed by our employees globally. These courses covered EHS risk assessment, EHS reporting, and different types of high risk work. We also started to regularly report on our safety performance as part of our CEO’s quarterly internal webcasts.
We will continue EHS training, and our target for 2016 is to implement a new Incident Management System in our major locations globally. Any of our employees may report incidents by filling in a form in our intranet. Local QEHS managers facilitate incident investigations and follow up to ensure the resulting actions are completed.
A global QEHS committee was established to discuss and agree on our annual targets and development agenda, to follow up implementation, and to act as a link to our top management. The QEHS committee has representatives for quality, environmental and safety management, product compliance, operational excellence, communications and human resources, as well as an employee representative. The committee held its first meeting in August 2015.
Our local health and safety committees monitor actions, collect feedback, and discuss health and safety issues in their respective locations or projects.
Outotec has a mandatory Product Compliance Management process to ensure that all products engineered and delivered by the company meet the applicable safety standards during each phase of their life cycle.
Compliance with legal requirements is the prime concern in Outotec’s product compliance management. Outotec maintains an extensive database of product compliance procedures and documents used during business processes including the development, sales and delivery of our products and services. We measure our performance by calculating the percentage of our products and services covered by health and safety impact assessments.
Outotec’s products include equipment, processes, entire plants and services. Equipment and services delivered by Outotec fulfill safety-related industrial standards such as ISO 12100 and IEC 62061 for the safety of machinery, and all the European directives relevant for safe process plants (e.g. 1997/23/EC, 2009/105/EC, 2006/42/EC, 94/9/EC (ATEX), 2004/108/EC, 2006/95/EC, IEC 61508 and IEC 61511). Procedures for detecting hazards such as explosion, fire, and lightning, and subsequent IEC 61882 HAZOP studies and SIL Allocation Assessments, are mandatory at Outotec. In equipment design all our engineers use the SafExpert risk assessment tool to ensure that the equipment fulfills all relevant safety standards.
No fines were imposed in relation to non-compliance with laws and regulations regarding the use of Outotec products
We provide relevant information to our customers about the impacts of our products and services, including their energy consumption, emissions, metal recovery, and water usage, as well as safety information provided according to industry standards. Safety issues form an integral part of our operational manuals for industrial processes. Outotec manuals cover the entire life-cycles of the products delivered, in line with the IEC 82079-1 standard. This means they contain information on transport, installation, operation, maintenance and decommissioning. In addition, we offer our customers maintenance services as part of a wider package. We also routinely provide safety training for our customers as part of our product training services.
By the end of 2014, more than 90 percent of Outotec’s managers were involved in the product compliance training program and in 2015 we continued with the training of our product line managers. The majority of our offices use harmonized product compliance management procedures.
The safety of our employees and contractors is an important aspect of Outotec’s field operations at customers’ sites. Outotec’s project managers are responsible for the site activities of Outotec and our sub-contractors, including the management of environmental issues, safety, systematic practices, and cleanliness. All Outotec’s project and service specialists follow our customers’ safety regulations when working on site. From the occupational safety standpoint, the greatest risks are associated with assignments in countries where awareness of safe working practices is low and occupational safety culture is underdeveloped. In such countries our employees are instructed to follow Outotec’s own occupational safety principles.
Employees whose work involves installation, commissioning, maintenance, or general site operations related to plants, equipment or services delivered by Outotec, are trained regularly in health and safety matters and the use of protective equipment. The objective of this training is to induct employees in hazard identification, risk assessment and required control actions, to prevent any harm, and to improve practical collaboration between the customer’s and supplier’s organizations on shared sites.
During 2015 Outotec audited the safety practices and performance of the service sites acquired with Kempe Engineering in Mozambique, the United Arab Emirates and Qatar. Safety performance was found to be very good at the audited sites, with the exception of small deficiencies in documentation. The Maputo site in Mozambique recently reached one million LTI-free working hours. The new sites will take Outotec’s safety procedures in use, and the full QEHS system will be implemented in 2016.
Outotec’s employees often travel in challenging circumstances and high risk countries. Outotec has a medical and security services agreement with the global service provider International SOS to ensure the security and well-being of our employees. This 24/7 service covers all Outotec employees and service providers for emergencies that occur during business trips. Through the related Medical Alerts and Travel Security Online service, our employees can also find information about disease risks and other health, safety and security issues, as well as high risk countries. The rule is that employees should check before their trips the risk level and required security and health mitigative actions. In 2016 we plan to compile global statistics on yhe numbers of employees visiting and working in high risk countries.
To enable efficient health and safety reporting, Outotec developed a new Lost Time Incident Management System in 2015. This system enables incidents to be reported utilizing an easy-to-use web tool. The system then documents incident investigations and the actions required to remove the root causes of the incidents. This makes it easier to follow up corrective and preventive actions.
The new Lost Time Incident Management System was successfully piloted in Germany, Sweden and the Turula manufacturing unit in Finland. Since the system enables the reporting of near misses and unsafe situations, it will facilitate the planning and follow-up of many improvement actions. We now plan to take the system into wider use in 2016.
Outotec has a good track record of QEHS performance in large customer projects, and the company has received several awards from customers related to safety. This reflects our commitment to enhance safety performance and culture.
Together with the multiple subcontractors under our control we achieved a milestone of eleven million safe and accident free work hours at Cristal’s ilmenite smelter construction site in Saudi Arabia. This excellent safety record in challenging circumstances stretches back to the day Outotec first started to work in this desert site two and a half years ago.
The Aprimin Association of Mining Suppliers in Chile granted Outotec its Safety Award 2015, after we reached one million hours with zero accidents. This is the third consecutive year Outotec has received such recognition in Chile.