COVID-19

We are working to protect the health and safety of people, ensure business continuity and continued customer support during the global outbreak of COVID-19.

Safety of people

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Our utmost  priority  is to protect the health and safety of our employees,  contractors, customers and suppliers, and we're committed to supporting the  global  effort to get the outbreak under control.

We have implemented travel restrictions and opted to work remotely where possible to slow down the spread of the coronavirus.

We are also encouraging our employees to aid their local communities where feasible.

Despite these challenging times, we are committed to supporting our customers and stand by our value to “care for the customer”.

Continuity of Business Operations

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We have initiated contingency planning to secure operations and mitigate supply constraints and hinderances anticipated by the virus outbreak.

To ensure the best possible support to our customers’ operations, our newly formed Steering Group follows the situation daily and is supported by the following functions:

  • Health and Safety team focusing on our employees, HR and travel safety.
  • Sourcing and Supply chain task force focusing on securing the supply chain by working with the suppliers and logistics partners, looking for alternatives and ensuring delivery continuity.
  • Sales and Operations team focusing on sales and operations continuity to secure order management, technical support and offers.

The aim of our activities is to secure the supply chain, customer operations support and project operations as far as possible to ensure minimum disruption to our customers.

Continued support and connected services

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Although many teams are working remotely, we have the capability to support customers both locally and remotely, and we have alternative arrangements to ensure back-ups are in place.

Our advanced process control and optimizer systems can be used for remote support and online process optimization while our Connected Services can help you improve operations and maintenance through online and remote capabilities.

We are also ramping up new digital tools and capabilities including 24/7 remote support hotline, Augmented Reality enhanced field service, and customer portal.

Staying in touch

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Given the constantly changing situation and implemented preventive measures, it is unfortunately impossible to provide an accurate forecast of the possible delays resulting to the COVID-19 outbreak.

We assure you that we are monitoring the situation closely and will keep you informed.

Should you require any additional information, please don't hesitate to contact your local Outotec contact persons.