Engaging with stakeholders

Stakeholder dialogue was identified as one of the important topics in our materiality analysis. We aim to enhance transparency by maintaining continuous dialogue with our key stakeholders.

We have defined the following groups as our key stakeholders:

We also consider our planet and future generations as stakeholders when evaluating whether Outotec’s offering and operations are future-proof.

To measure our success in engaging with stakeholders we have set targets related to customer surveys, employee engagement and local community engagement initiatives.

Outotec’s Sustainability Advisory Council, established at the end of 2014 to advise the company regarding sustainability trends, strategies and reporting, gives input on how our stakeholders view the economic, social and environmental impacts of our decisions. The six Council members represent customers, investors, suppliers, NGOs and academia. In 2016, the Sustainability Advisory Council was consulted twice by e-mail correspondence for feedback on our Sustainability Report and for views on Outotec’s sustainability agenda with respect to the challenging business environment.

We have also asked our employees for feedback about the report and topics of interest in sustainability communications, using our internal social media. Other forms of stakeholder engagement were not undertaken specifically as part of the report preparation process.

To collect open feedback from our stakeholders we have published a form on our website through which feedback can be submitted anonymously. 

Stakeholder expectations and our engagement tools

Stakeholder group Expectations Our engagement tools
  • Creating value for customers
  • Sustainable and safe products and services
  • Social license to operate
  • Regular meetings held as part of Outotec’s Account Management, Sell and Deliver processes
  • Customer satisfaction surveys
  • Joint R&D projects
  • Training, user meetings, workshops
  • Seminars, conferences, trade shows
  • Company values and a culture that enables professional development
  • Long-term economic perspective
  • Compliance and transparency
  • Regular briefings and info sessions
  • Global intranet, collaboration tools and social media
  • Performance development dialogues
  • Outotec Round Table
  • Employee surveys
  • Compliance helpline and feedback channels
  • Young Professionals network
  • Fair treatment
  • Long-term partnership
  • Economic sustainability
  • Contacts through Outotec’s Deliver process
  • Supplier Policy
  • Supplier assessments and audits
  • Joint continuous improvement of processes
  • Outotec Supplier Days
Academic community
  • Relevant technological and scientific challenges for research
  • Feedback and encouragement from industry
  • Operational data
  • Partnerships
  • Joint programs
  • Seminars, lectures, visits
  • Thesis opportunities for students
  • Internships
  • Networking
Investors and financiers
  • Return on investment
  • Long-term economic perspective
  • Compliance and transparency
  • Quarterly briefings
  • CEO’s mid-quarter Q&A sessions
  • Capital Markets Day
  • Roadshows, one-on-one meetings, industry seminars
  • Annual General Meeting
  • Excursions to Outotec sites
  • Annual surveys
NGOs and local communities
  • Transparency and proactivity
  • Engagement and local presence
  • Social responsibility and respect
  • Joint social programs with customers
  • Support for local initiatives
  • Joint seminars and events
  • Active use of social media
  • Transparency and access
  • Interesting stories
  • Walk the talk
  • Media briefings and interviews
  • Success stories and blog postings on website
  • Active use of social media
  • Excursions to Outotec sites

Our policies: